Send Your Enquiry Through the Form
Tell us what you need and where the machine will be used in the enquiry form. The more detail you include, the easier it is to confirm the right next step, whether that is a demo cut, site visit, install or technical callout.
Please include your name, company or workshop name, location, the material you want to cut, sheet sizes, thickness, and whether you need production support, operator training or a service check. If you already have a machine on site, mention the model type, fault symptoms, and when the problem started.
What To Include With Your Enquiry
- Your town or suburb, for example Wynberg, Sandton, Midrand, Pretoria or Durban.
- Material type and thickness, such as acrylic, wood or leather.
- Whether you need installation, preventive maintenance, beam alignment, extraction service or cooling checks.
- Any urgency, including breakdown response or scheduled relocation help.
- Preferred days and times for a visit, demo or remote support session.
If you can attach photos of the machine, power supply, chiller, extraction setup or the cut sample, that helps us assess the job before we come out. It saves time and avoids guesswork, especially when there is load-shedding or limited access on site.
Where We Work From
Our base is in Wynberg, Johannesburg, and we support clients from our Wynberg Demo Room as well as service areas in Sandton, Pretoria, Midrand, the East Rand and the West Rand. We also support customers in Durban and Cape Town through install planning, remote guidance and scheduled site visits.
For demo cuts, training and installs we plan around access rules, parking and site safety, so please mention building requirements up front. If your workshop is near the coast or in a high-humidity area, let us know as it can affect optics, cooling and storage.
Site Callout And Machine Details
Enquiries sent through the form are reviewed during business hours and handled in the order received. To help us assist you, please include your location, machine make and model, the issue you are experiencing, and any relevant photos or part details. For local Gauteng support, visit scheduling depends on the job and parts required.
Nationwide demo cuts, operator training and installation support are booked in route windows, so timing may vary by town and project size. If a breakdown is affecting production, mark it clearly in the form and we will prioritise the case where possible.
Service Support For Existing Machines
- Machine installation and relocation help
- Operator training for new or existing staff
- Preventive maintenance and annual service plans
- Optics cleaning, beam alignment and cooling checks
- Extraction service, spares supply and remote support
If your machine is cutting unevenly, leaving burnt edges, or struggling with detail, include that in the message. A few clear notes from the operator can help our technical team narrow down the cause before the visit.
Your Contact Team
Our team includes Mandla Sibiya, Managing Director, Lethabo Makhubu, Sales Manager, Johan van Wyk, Technical Manager, Refilwe Mokoena, Training Coordinator, Tyron Naidoo, Service Technician and Dineo Nkoana, Customer Success Lead. Each enquiry is routed to the right person, so you get the help you need without unnecessary back and forth.
Whether you are a craft studio, sign shop, maker space or production workshop, we will help you get the right setup and keep it running well. Send the details through the form and we will come back with the next practical step.