Where our demo and support work starts
Our main base is in Wynberg, Johannesburg, and that is where many customers begin. The demo room is used for sample cuts, material checks and side by side comparisons on acrylic, wood and leather so you can see edge quality and cutting speed before you commit. For businesses in and around Gauteng, this is often the quickest route to get hands-on with the machine and ask practical questions about power, extraction, cooling and workflow.
We also support customers outside Johannesburg through planned travel, remote checks and scheduled visits. That means you can still get proper setup help, even if your workshop is in another province or you are running a busy production floor and cannot afford downtime.
How to choose the right area page
Each area page is set out to match the kind of help people usually need in that location. Some customers are looking for a demo room visit, others need an install, and many want regular service once the machine is already in use. If you are comparing options, start with the area nearest to you and look at what is covered there.
- Choose a demo page if you want to bring material and test a cut before buying.
- Choose an install page if you need machine placement, beam alignment and operator handover.
- Choose a service page if you need maintenance, cleaning, extraction checks or breakdown response.
- Choose a training page if your team needs practical operation guidance and safer daily use.
That simple split saves time and keeps the work focused on what your site actually needs.
What a demo room visit covers
Our demo room work is practical and direct. We cut test pieces, check finish quality and discuss how the machine will fit into your daily production. If you are working with acrylic sign panels, décor items or leather parts, we can look at detail levels, edge behaviour and repeatability. You can also ask about extraction, cooling, electrical supply and how to plan for load-shedding at your site.
Many visitors bring their own samples, which is the best way to judge whether the machine suits your work. That makes it easier to compare thicknesses, colours and cutting paths before you place an order or schedule an installation.
Installations and training in the main centres
We support installs and operator training in Johannesburg, Sandton, Midrand, Pretoria, the East Rand and the West Rand, plus Durban and Cape Town support routes. Install work includes positioning the machine, checking power and ventilation, and making sure the first jobs run properly. Training is handled in plain language and focused on safe everyday use, not just theory.
- Machine installation and site setup
- Operator training for new and existing staff
- Preventive maintenance and annual service plans
- Remote support for quick fault finding
For busy shops, this is often the point where production confidence starts to build.
Service travel for workshops outside Johannesburg
If your business is outside our immediate Gauteng area, we still cover you through scheduled travel and support planning. That includes coastal towns where humidity affects optics and storage, and inland sites where dust can build up fast. We know South African workshops deal with uneven power supply, varied municipal rules and time pressure, so service visits are arranged to reduce disruption.
When needed, we can help with spares supply, extraction service, optics cleaning, cooling checks and beam alignment. If a machine must be moved, relocation help is also available so it can be set up correctly again without damage or lost time.
Who to contact and what to have ready
Use the enquiry form on our contact page to request a demo, installation, training or service visit. It helps to include your town, the material you are cutting, the machine size you need, and whether your site has three phase power, extraction in place, or a backup plan for load-shedding. The more detail you give, the easier it is to match the right visit to your schedule.
Whether you are a craft studio, a maker with growing orders, or a production workshop handling repeat jobs, the right area support keeps the machine working and the work moving. We keep the process practical, and the aim is always the same, reliable cutting with less downtime.