Who Is Responsible for Your Information
LaserCutter CO2, based in Wynberg, Johannesburg, is the responsible party for personal information collected through our enquiry channels and during the supply of our services. Astros Marketing (Pty) Ltd acts as the operator and processes information on our instructions where required.
Our team may handle personal information for sales, installations, operator training, maintenance, support and related administration. This includes Mandla Sibiya, Lethabo Makhubu, Johan van Wyk, Refilwe Mokoena, Tyron Naidoo and Dineo Nkoana, each acting within their role and authority.
What Personal Information We Collect
We collect only the information needed to respond to your enquiry, deliver services and meet legal or contractual obligations. This may include your name, company name, physical address, contact details, machine details, site access information and service history.
- Enquiry details submitted through our contact form
- Installation, training and service site information
- Machine specifications and maintenance records
- Invoice and account details where applicable
- Communication records relating to support, quotes and bookings
We do not ask for more information than is reasonably necessary for the job at hand.
How We Use Personal Information
Personal information is used to manage enquiries, arrange demos, complete installations, provide operator training and carry out after-sales support. It may also be used for preventive maintenance, breakdown response, spares supply, beam alignment, cooling checks and similar service work.
We may also use information to comply with legal duties, keep accurate records, and handle disputes or warranty related matters. In some cases we need to share basic details with technicians, logistics providers or service partners so that work can be completed properly and on time.
- To assess and respond to your request
- To schedule visits across Johannesburg, Pretoria, Midrand, the East Rand, West Rand, Durban and Cape Town
- To maintain service records and customer history
- To improve the quality and accuracy of our support
How We Protect and Store Your Information
We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or disclosure. Access is limited to staff who need the information to perform their duties. Records are kept for as long as needed for business, legal or operational reasons, then securely deleted or archived.
While no system is completely risk free, we take care to handle customer information responsibly and to reduce the chance of unauthorised access. This includes controlling file access, managing user permissions and reviewing information handling practices from time to time.
Your Rights Under POPIA
You have rights in relation to your personal information, subject to applicable law. You may request access to the information we hold, ask for correction of inaccurate details, object to certain processing in appropriate cases, or request deletion where we are not required to keep the information.
- Right to know what information we hold about you
- Right to request correction of incomplete or inaccurate information
- Right to object to processing where lawful grounds exist
- Right to lodge a complaint with the Information Regulator if needed
To make a request, please use the enquiry form on our contact page and provide enough detail for us to verify your identity and locate the records concerned.
Cookies, Third Parties and Policy Updates
Where applicable, standard website cookies or similar tools may be used to support site functionality, security and basic usage reporting. These tools do not normally identify you directly, but they may assist in understanding how visitors use our online enquiry pages.
We may update this Privacy Policy from time to time to reflect changes in law, operations or service arrangements. The updated version will apply from the date it is published. Please review it periodically so you remain informed about how your information is handled.
By submitting personal information to us, you acknowledge that it may be processed for the purposes described above in accordance with POPIA.