Leadership That Keeps The Work Moving
Mandla Sibiya leads the company with a hands-on approach that suits the way South African workshops work. He keeps the focus on laser cutting systems for acrylic, wood, leather and other common materials, with practical support for South African workshops that need accuracy and steady production.
He is the person who keeps the broader picture in view, from the Wynberg base in Johannesburg to installs in Durban, Pretoria or Cape Town. When clients need practical advice on machine selection, site planning or service schedules, Mandla makes sure the recommendation fits the job and the budget.
Sales And Client Guidance That Starts With The Job
Lethabo Makhubu works with clients from first enquiry through to quote, demo and handover. She knows that most buyers are not just looking for a machine, they need the right setup for their material mix, daily volume and space available, especially where power cuts or limited floor space are part of the reality.
Her role is to keep the process clear and straightforward. She helps clients compare options, arrange a demo cut in Wynberg, and line up the next steps for installation or operator training without the back-and-forth that slows production down.
- Helps with product and application questions
- Coordinates demo bookings and client follow-up
- Supports quotes for machine supply and service work
Technical Setup And On-Site Readiness
Johan van Wyk is responsible for the technical side of the business, including installation, beam alignment, cooling checks and extraction service. His work is about getting the machine ready to cut cleanly from the start and making sure the system suits the site conditions, whether that means a small maker space in Sandton or a production floor in the East Rand.
He also handles fault finding and breakdown response, which matters when a machine is sitting idle and orders are backing up. Johan checks the small details too, from optics cleaning to relocation help, so clients can keep running without unnecessary stoppages.
Training That Builds Confident Operators
Refilwe Mokoena coordinates operator training with a focus on real workshop use, not theory alone. She works with new users and experienced operators who want better cutting results, cleaner edges and more consistent output on acrylic, wood or leather. The training is practical and paced around the machine the client has on site.
She also helps with remote support follow-up after training, which is useful when teams are spread across different shifts or branches. In a country where load-shedding and changing work schedules can interrupt routine, having a clear training process saves time later on.
- New operator handover and refresher sessions
- Best practice for cutting quality and material handling
- Support for teams in Johannesburg, Pretoria, Cape Town and Durban
Service Response And Ongoing Care
Tyron Naidoo looks after service support, from preventive maintenance through to urgent breakdown calls. He understands that a laser machine needs regular attention to stay accurate, especially in coastal areas where humidity can affect components or where dust builds up quickly in busy workshops.
His work often includes spares supply, cooling checks and extraction support, along with scheduled annual service plans for clients who prefer planned maintenance over emergency repairs. That steady approach helps avoid surprises and keeps production moving with less stress.
Customer Support That Stays With The Machine
Dineo Nkoana manages customer success, which means keeping an eye on the full client experience after installation. She follows up on service progress, helps coordinate remote support where needed, and makes sure clients know who to contact for the right kind of help.
Her role is especially useful for businesses with more than one site or with teams working between branches in Midrand, the West Rand or the Pretoria area. She helps keep communication tidy, so clients are not repeating the same details to different people and getting mixed answers.
Together, the team gives clients a proper support structure from the first demo cut to long-term machine care. It is a mix of sales, technical know-how, training and service, all based in Wynberg and backed by work across South Africa.